Business Operations Manager

2 weeks ago

Madurai, Tamil Nadu, India beBeeStrategic Full time ₹ 60,00,000 - ₹ 1,00,00,000
Job Opportunity

Mashreq Global Network, the bank's distributed operations platform, underpins its global service delivery strategy. This role is positioned within the MGN India team in supporting the Country Head on delivering strategic program agenda, program managing and reporting across initiatives, in cross-functional collaboration.

  • This role will support key strategic and governance projects, working closely with senior stakeholders. In addition, the role will act as a strategic enabler for employee-centric initiatives such as CSR and volunteering, ensuring that these align with MGN's regulatory requirements, and operational goals.

Key Responsibilities:

  • Program Management and Governance:
    • Ensure alignment of key projects to MGN's strategic roadmap, reporting progress, risks, and benefits to senior leadership.
    • Support the MGN India Country Head in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
    • Maintain central program documentation repository, define program KPIs/SLAs, and track governance forum actions.
  • CSR & Employee Engagement:
    • Anchor CSR governance, reporting, and stakeholder communication across MGN locations.
    • Partner with NGOs and internal CSR committees to evaluate, track, and present CSR initiatives including funding proposals, volunteering drives, and employee participation metrics.
    • Work closely with communications and branding teams to articulate the impact of CSR initiatives and promote broad-based engagement.
    • Organize townhalls, roundtables, and campaigns that showcase community impact and enhance employee pride in Mashreq's social contribution.
  • Reporting and Communication:
    • Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
    • Design high-quality presentations and visual content to support internal and external communications.
    • Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.

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