
Customer Relations Associate
7 days ago
**Job Title:** Customer Relations Associate
About the Role:We are seeking a highly skilled and experienced customer relations professional to join our team. The ideal candidate will be responsible for building strong relationships with clients, providing exceptional customer service, and ensuring a seamless experience.
- Welcome and host prospective clients, making them feel valued and comfortable.
- Host clients during site/property visits, ensuring a luxurious experience that reflects our high standards of service.
- Provide clients with basic project information and direct their queries to the appropriate sales team.
- Coordinate with teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
- Maintain elegant customer-facing spaces and ensure they meet luxury standards.
- Ensure accurate client records are maintained and appointments are well managed.
- Handle client requests with professionalism, discretion, and a service-first mindset.
- Assist in organising and supporting customer engagement events and high-profile client visits.
**Key Requirements:**
- Bachelor's degree from a recognised institution.
- 1+ year of experience in a customer-facing role.
- Strong communication and interpersonal skills with a polished appearance and demeanour.
- Excellent hosting, presentation, and customer service skills.
- Ability to multitask, stay organised, and work well under pressure.
- Fluency in English.
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