Customer Relations Specialist

2 days ago

Surat, Gujarat, India Transway Group Full time

Transway Group looking for a Customer Relations Specialist to join our team. The role requires a customer-focused professional who can handle client interactions, resolve inquiries, and provide end-to-end support. You will play a key role in maintaining long-term customer relationships, ensuring service satisfaction, and coordinating with internal teams to deliver smooth operations.

Key Responsibilities

  • Act as the first point of contact for customer queries via phone, email.
  • Maintain strong, positive relationships with clients by ensuring timely updates and resolution of issues.
  • Coordinate with operations, dispatch, and visibility teams and resolve service-related concerns.
  • Provide support for account setup, documentation, and order processing.
  • Manage escalations and ensure proactive communication with customers.
  • Assist in onboarding new clients and providing guidance on Transway Group services.
  • Document customer interactions and maintain accurate records in CRM systems.
  • Gather feedback and share insights with management to enhance customer experience.

Qualifications & Skills

  • Bachelor's degree (preferred in Business, Logistics, or related field).
  • 2-3 years of experience in customer service, client relations, or logistics support.
  • Strong communication skills (verbal and written) in English.
  • Problem-solving ability with a customer-first mindset.
  • Good knowledge of North American Trucking operations preferred.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Proficiency in MS Office and CRM tools.

  • Customs Clearance Specialist

    3 days ago

    Surat, Gujarat, India beBeeCompliance Full time ₹ 8,00,000 - ₹ 12,00,000

    **Logistics and Customs Specialist Role Summary:**This is an exciting opportunity to join our organization as a Logistics and Customs Specialist. In this role, you will be responsible for ensuring the smooth importation of goods by coordinating with various teams and handling customs clearance documentation.Key Responsibilities:Follow up on daily import...

  • Customer Service Specialist

    3 days ago

    Surat, Gujarat, India beBeeResponsibility Full time ₹ 7,20,000 - ₹ 10,12,000

    Job Overview:We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be the primary point of contact for our customers, ensuring a positive experience from their first interaction to resolution.Your attention to detail and excellent communication skills will help manage and resolve issues related to customer orders,...

  • Build Meaningful Relationships as an Employee Relations Specialist

    3 days ago

    Surat, Gujarat, India beBeeEmployeeRelations Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Employee Relations SpecialistThe role of the Employee Relations Specialist is to develop and implement effective employee relations practices within an organization. This involves building strong relationships with employees, managing complex employment-related issues, and providing guidance to management on key decisions.Key responsibilities...

  • Public Relations Specialist

    2 days ago

    Surat, Gujarat, India beBeeAdvertising Full time ₹ 3,00,000 - ₹ 6,00,000

    Advertising Public Relations OpportunityThis is a full-time on-site position for an Advertising Public Relations professional located in Surat.About Our Mission:We specialize in turning visions into reality and targeting the right audience for maximum ROI.Key Core Values:IntegrityTrustCommitmentExceptional work ethicsResponsibilities:Developing press...

  • Customer Support Specialist

    3 days ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000

    Job OverviewWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for delivering exceptional customer experiences through timely and efficient solutions.Key Responsibilities:Provide excellent customer support via phone, email, or chatAddress...

  • Public Relations Consultant

    3 days ago

    Surat, Gujarat, India beBeeSpecialist Full time ₹ 12,00,000 - ₹ 16,00,000

    Public Relations SpecialistWe are seeking a highly skilled Public Relations Specialist to propel our communications strategy forward. As a key member of our team, you will be responsible for developing and implementing compelling public relations programs that meet clients' strategic objectives.In this role, you will create high-quality written materials,...

  • Customer Support Specialist

    6 days ago

    Surat, Gujarat, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: Customer Support SpecialistWe are seeking a highly skilled and experienced Customer Support Specialist to join our team.Provide technical and functional support to clients using Hospital Management System (HMS) or Property Management System (PMS) software.Troubleshoot application issues and provide resolution or escalate to relevant technical...

  • Customer Support Specialist

    2 days ago

    Surat, Gujarat, India Zafify Full time

    Job DescriptionJob Title: CRM Executive / Chat Support SpecialistCompany: Jewelry Brand E-commerce StoreLocation: Sahara Darwaja, SuratJob Timing: 9:15 AM to 6:30 PMJob Type: Full-Time, Work from OfficeNumber of Openings: 10Roles & Responsibilities:Handle customer support queries through chat and other online platformsMaintain and update customer database...

  • Customer Liaison Professional

    1 day ago

    Surat, Gujarat, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 11,00,000

    Customer Service RepresentativeWe are seeking a highly motivated Customer Relations Specialist to join our team. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.Main Responsibilities:Serve as the primary point of contact for customer inquiries via phone and...

  • Sales & Customer Support Specialist

    3 days ago

    Surat, Gujarat, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 20,00,000

    We are seeking a Sales & Customer Support Specialist to drive business growth while delivering exceptional customer experiences.Key Responsibilities:Identify and convert new sales opportunitiesBuild and maintain long-term customer relationshipsProvide timely support and resolve customer issues through inbound & outbound calls, emails, and chatsMaintain...