Operations Branch Head

22 hours ago

Rajkot Daman Jamnagar, India beBeeBusiness Full time ₹ 5,00,000 - ₹ 10,00,000
Branch Operations Head Job Description">

As a Branch Operations Head, you will oversee the daily operations of our branch, ensuring seamless execution and high customer satisfaction.

  1. ">
  2. Direct and manage the team of Tellers and Customer Service Officers to administer various banking services such as cash handling, clearing, transfers, ECS/RTGS/NEFT, SB, CD, FDR, deposits, account opening, and customer service.">
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Key Responsibilities:

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  2. Resolve customer complaints and issues in a timely manner while maintaining exceptional customer service standards.">
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Core Accountabilities:

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  • Establish and strengthen key customer relationships to drive sustained business growth.">
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Performance Metrics:

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  • Achieve growth in account balances and aggregate cross-sell points target.">
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Compliance and Control:

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  2. Maintain cash balance as per Cash Retention Limit.">
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Operational Excellence:

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  2. Monitor leakage of income, office accounts, and anti-money laundering.">
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Reporting and Compliance:

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  2. Review branch operations reports and track exceptional transactions.">
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Internal Audit:

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  2. Handle internal and external audit processes and attend audit queries promptly.">
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Training and Development:

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  2. Ensure all customer service officers are adequately trained on products, processes, and bank policies.">
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Role Requirements:

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  • Strategic thinking and planning">
  • Leadership and team management">
  • Customer relationship building">
  • Communication and interpersonal skills">
  • Problem-solving and analytical skills">
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Benefits:

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  • Competitive salary and benefits package">
  • Opportunities for career growth and professional development">
  • Collaborative and dynamic work environment">

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