Chief Technical Problem Solver

1 week ago

Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to software solutions built on Java and Python with a strong focus on security technologies.

Key Responsibilities:

  • Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  • Troubleshoot and resolve issues related to Java and Python-based applications.
  • Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  • Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  • Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  • Escalate complex technical issues to senior support engineers or development teams as needed.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2-3 years of experience in a technical support or engineering role.
  • Proficient in Java and Python for debugging and scripting tasks.
  • Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  • Familiarity with tools such as keytool, openssl, or similar.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.

Benefits:

  • Competitive pay package
  • Attractive policy
  • Medical insurance benefits
  • Industry-leading trainings

Job Type: Remote

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