Global Service Assurance Work Center Manager
4 days ago
Job Description
:As a Global Service Assurance Work Center Manager at AT&T, you will be responsible for developing and implementing service assurance work center standards to ensure the proper care of our client base. This includes monitoring program effectiveness and developing processes to increase its effectiveness.
Key Responsibilities:
- Develop and implement service assurance work center standards.
- Monitor program effectiveness and develop processes to increase its effectiveness.
- Provide engineering support to customers and customer support personnel.
- Work with customer and company personnel to define technical problems and determine solutions.
Requirements:
- Strong technical skills and experience in service assurance.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment.
Why Join Us:
We are committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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