International Service Assurance Work Center Manager
3 weeks ago
Job Summary
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at AT&T. The successful candidate will be responsible for developing, planning, and directing all aspects of international service assurance work centers.
Key Responsibilities
- Establish and implement service assurance work center standards to ensure the proper care of our client base.
- Monitor program effectiveness and develop processes to increase its effectiveness.
- Provide engineering support to customers, customer support personnel, and field support staff on systems and product issues.
- Work with customers and company personnel to define technical problems, determine solutions, and assist customers in implementing technical solutions.
- Provide technical feedback to engineering concerning product changes and enhancements.
Requirements
- 40 hours per week
- Regular time type
- Location: Bangalore, Karnataka, India
AT&T is an equal employment opportunity employer and welcomes applications from diverse candidates. We will provide reasonable accommodations for qualified individuals with disabilities.
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