International Service Assurance Work Center Manager

3 weeks ago


Bengaluru, Karnataka, India AT&T Full time

Job Summary

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at AT&T. As a Technical Support Specialist - International Work Center, you will be responsible for developing, planning, and directing all aspects of international service assurance work centers.

Key Responsibilities

  • Establish and implement service assurance work center standards to ensure the proper care of our client base.
  • Monitor program effectiveness and develop processes to increase its effectiveness.
  • Provide engineering support to customers, customer support personnel, and field support staff on systems and product issues.
  • Work with customers and company personnel to define technical problems, determine solutions, and assist customers in implementing technical solutions.
  • Provide technical feedback to engineering concerning product changes and enhancements.

Requirements

  • Strong technical skills and experience in service assurance and technical support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Equal Employment Opportunity

AT&T is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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