Chief Technical Support Specialist

1 day ago

Erode, Tamil Nadu, India beBeeInfrastructure Full time ₹ 12,00,000 - ₹ 20,10,000
Job Description

As a Systems Engineer, you will be responsible for maintaining and improving the organization's IT infrastructure. This includes building and maintaining effective relationships with Infrastructure Leads, peers, and other teams.

  • Act as a point of escalation for daily operational issues for IT Infrastructure
  • Oversee operational tasks and ensure proper documentation is maintained
  • Work closely with the business for any changes or requests for new services
  • Provide support in solving incidents, service requests, and problems
  • Execute resolution of all incidents and problem enquiries
  • Involved in changes and ensuring adherent communication is released
  • Ensure continuity in service provision and restore required service in case of disruption
  • Manage third-party vendors for incident management through to resolution
  • Check technical conditions of IT equipment and landscape
  • Build/provision IT hardware (Servers, Storage etc.)
  • Maintain & Update systems periodically as required by vendors, compliance, or lifecycle management
  • Monitor and report on the system's performance and take corrective action when necessary
  • Provide reporting on an ad-hoc basis
  • Support with internal offices move, if required
  • Keep up-to-date documentation and tasks for audit purposes
  • Play an active role in IT Infrastructure related projects, when needed
  • Act and take actions as a 1st line support on the Infra team and establish good relationships with members of 2nd and 3rd line support groups.
  • Actively participate in information and knowledge sharing within the team
  • Work towards acquiring understanding of organizational procedures and of our technical landscape that would allow driving customer issues to resolution in a timely and efficient manner
  • Understand and comply with organizational Information security & Compliance Framework and guidelines
  • Continue to expand customer service repertoire and continue to explore customer-facing best practices
  • Following acquisitions, assist, when necessary, the project team with the integration of new systems.
  • Seeking continuous improvement in services delivered

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