Enterprise Service Coordinator

6 days ago

Mysore, Karnataka, India beBeeMSP Full time ₹ 80,00,000 - ₹ 1,20,00,000

About Our Program

We specialize in delivering innovative and tailored solutions to meet the evolving needs of businesses across various industries.

Key Responsibilities:
  • Audit and Compliance: Conduct regular audits within our Vendor Management System (VMS) to ensure compliance with client requirements and internal standards.
  • Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and ensuring alignment with program goals.
  • Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, both written and verbal.
  • Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
  • Handling Workload Spikes: Act as a support resource for junior specialists during high-volume periods, ensuring timely task completion and program continuity.
  • Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance within the VMS system.
  • Program Oversight: Monitor the progress and performance of the program, tracking key metrics such as resource utilization and task completion.
  • Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
  • SOW Management: Collaborate with stakeholders to transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
  • Program Growth: Identify opportunities for program improvement and contribute to the development of strategic initiatives aimed at enhancing program performance.

Requirements:

  • Bachelor's Degree: In business administration, human resources, or a related field is required.
  • Experience: In MSP coordination within the staffing or workforce solutions industry is preferred.
  • Attention to Detail: Strong attention to detail and a high level of accuracy in data management and documentation are essential.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
  • Task Management: Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
  • VMS Platform: Familiarity with VMS platforms such as VNDLY is a plus.
  • Collaboration: Proven ability to work independently and as part of a collaborative team.
  • Adaptability: High level of adaptability and willingness to embrace change in a dynamic work environment.

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