Service Cloud Enterprise Architect

22 hours ago

Mysore, Karnataka, India beBeeEnterprise Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Senior Salesforce Service Cloud Architect

We are seeking a highly skilled and experienced Salesforce Technical Architect to join our organization in Mysuru, India.

Job Description:

The Senior Salesforce Service Cloud Architect will be responsible for designing and architecting enterprise-scale Service Cloud solutions, driving technical governance, and aligning Salesforce implementations with business strategy.

Key Responsibilities:
  • Define and own the end-to-end architecture for Salesforce Service Cloud solutions at enterprise scale.
  • Design data models, security models, and integration architectures for complex business environments.
  • Establish and enforce technical governance, coding standards, and best practices across Salesforce programs.
  • Ensure compliance with Salesforce Well-Architected Framework, security standards, and regulatory requirements.
Administration & Governance:
  • Oversee critical administration areas such as roles, profiles, permission sets, sharing rules, workflows, and automation tools.
  • Define governance frameworks for configuration management, change management, and release management.
  • Provide architectural guidance on data quality, system performance, and sandbox strategy.
Technical Leadership & Mentorship:
  • Act as the technical authority for Service Cloud initiatives, guiding developers, admins, and consultants.
  • Conduct design and architecture reviews to ensure solutions are scalable, secure, and maintainable.
  • Mentor technical teams and promote continuous learning of Salesforce Service Cloud capabilities.
Project Delivery & Execution:
  • Lead enterprise-wide Service Cloud implementations, including Case Management, Knowledge Management, Omni-Channel, CTI integrations, and Service Console.
  • Oversee complex integrations with ERP, telephony, middleware, and external applications.
  • Collaborate with program managers to manage timelines, risks, and dependencies, ensuring successful project outcomes.
Requirements:
  • Extensive experience in designing and architecting enterprise-scale Service Cloud solutions.
  • Strong technical skills in data models, security models, and integration architectures.
  • Excellent leadership and mentorship skills.
  • Ability to work in a fast-paced environment and adapt to changing requirements.
Benefits:
  • Opportunity to work on high-profile projects and develop expertise in Service Cloud.
  • Chance to collaborate with experienced professionals and learn from their expertise.
  • Competitive compensation and benefits package.
How to Apply:

Interested candidates should submit their resume and cover letter outlining their relevant experience and qualifications.

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