ITSM Process Improvement Specialist
1 day ago
About Us: TQuanta Technologies Pvt. Ltd. is a dynamic company that provides innovative technology solutions to its clients. We are committed to delivering exceptional services and exceeding customer expectations.
Job Title: Incident Management Analyst
Salary Range: $90,000 - $120,000 per year
Responsibilities:
- Support the existing ITSM Incident Management process and implement process improvements.
- Collaborate with the incident management product/process owner to define and drive the strategy and process improvements.
- Analyze and improve Incident Management processes, procedures, and metrics to identify service improvement opportunities.
- Evaluate the effectiveness of Incident Management activities and ensure they meet high-quality standards.
Requirements:
- 3+ years of experience in Incident Management.
- Proficiency in ITSM processes and ticketing systems like ServiceNow.
- Strong analytical and problem-solving skills.
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