ITSM Process Improvement Specialist

1 day ago


Bengaluru, Karnataka, India TQuanta Technologies Pvt. Ltd. Full time

About Us: TQuanta Technologies Pvt. Ltd. is a dynamic company that provides innovative technology solutions to its clients. We are committed to delivering exceptional services and exceeding customer expectations.

Job Title: Incident Management Analyst

Salary Range: $90,000 - $120,000 per year

Responsibilities:

  • Support the existing ITSM Incident Management process and implement process improvements.
  • Collaborate with the incident management product/process owner to define and drive the strategy and process improvements.
  • Analyze and improve Incident Management processes, procedures, and metrics to identify service improvement opportunities.
  • Evaluate the effectiveness of Incident Management activities and ensure they meet high-quality standards.

Requirements:

  • 3+ years of experience in Incident Management.
  • Proficiency in ITSM processes and ticketing systems like ServiceNow.
  • Strong analytical and problem-solving skills.


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