Enterprise Network Support Expert

13 hours ago


Aurangabad, Maharashtra, India beBeeNetwork Full time ₹ 10,00,000 - ₹ 25,00,000
Network Support Specialist Role

The Network Support Specialist will play a critical role in the deployment of our enterprise connectivity initiative. The specialist will provide remote support for consultants and IT teams, configuring and troubleshooting network devices.

Key Responsibilities:
  • Provide setup and connectivity support to consultants and local IT teams.
  • Configure routers from unboxing to deployment, ensuring seamless connectivity.
  • Troubleshoot Netgear Nighthawk devices and similar enterprise Wi-Fi equipment using CLI/GUI interfaces.
  • Offer step-by-step guidance to end-users during live calls, ensuring effective issue resolution.
  • Manage VPN setup, configuration, and troubleshooting for remote users, leveraging expertise in IPSec, SSL, Cisco AnyConnect, Zscaler, and other VPN technologies.
  • Document troubleshooting workflows and escalate to global IT teams when necessary.
Required Skills & Qualifications:
  • 4+ years of experience in Network Support / IT Infrastructure roles with a strong background in router configuration and VPN setup.
  • Proven expertise in configuring routers, VPNs, and enterprise Wi-Fi devices including Netgear Nighthawk or equivalent devices.
  • Excellent English proficiency enabling effective communication with consultants and IT staff globally.
  • Strong knowledge of VPN technologies including IPSec, SSL, Cisco AnyConnect, Zscaler, and others.
Benefits:
  • Opportunity to work on large-scale multi-country IT support rollouts.


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