Front Desk Operations Manager

1 day ago


Hyderabad, Telangana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 10,00,000

**Job Title:** Assistant Front Desk Manager

The ideal candidate will play a key role in ensuring the success of our front office operations by supporting the management of the front desk team. To excel in this position, you will need to possess excellent interpersonal and communication skills to lead and influence others.

As a key member of the front desk team, you will be responsible for:

  • Encouraging mutual trust, respect, and cooperation among team members.
  • Supporting all day-to-day operations, including coaching, counseling, and encouraging employees.
  • Handling employee questions and concerns, as well as supporting all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

You will also be expected to guide daily Front Desk shift operations, communicate performance expectations to employees, and monitor and support progress toward guest services and Front Desk goals. Additionally, you will strive to improve service performance, supervise staffing levels to ensure guest service and operational needs are met, train staff on adherence to all credit policies and procedures, and supervise same-day selling procedures to maximize room revenue and property occupancy.

Furthermore, you will provide exceptional customer service, empower employees to deliver outstanding service within guidelines, handle guest problems and complaints, interact with guests to obtain feedback on product quality and service levels, and manage projects and policies related to customer recognition and retention. You will also participate in an ongoing employee recognition program, conduct training when necessary, and participate in the employee performance appraisal process.

**Requirements:**
• Excellent interpersonal and communication skills
• Ability to lead and influence others
• Strong organizational and time management skills
• Ability to work effectively in a fast-paced environment
• Proficiency in credit policies and procedures
• Strong problem-solving and analytical skills

**Benefits:**
• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment


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