Digital Client Services Specialist

4 days ago

Thoothukudi, Tamil Nadu, India beBeeMarketing Full time ₹ 15,00,000 - ₹ 25,00,000
Client Servicing Manager Job Description

We are seeking a seasoned account manager who will be responsible for managing top-tier client relationships and leading the execution of strategic digital campaigns. You'll serve as the go-to person for both clients and internal teams, ensuring seamless delivery and client satisfaction.

Key Responsibilities:
  • Client Relationship Management
    • Act as the primary liaison for key clients, nurturing strong and lasting partnerships.
    • Gain a thorough understanding of each client's business goals, target audience, and market positioning.
    • Maintain high levels of client satisfaction through clear communication, transparency, and timely delivery.
  • Campaign Planning & Execution
    • Lead the full lifecycle of campaigns—from brief to brainstorm, from strategy to reporting.
    • Work cross-functionally with internal teams (creative, content, influencer, media, performance) to drive execution.
    • Ensure project timelines, budgets, and quality standards are met without compromise.
  • Strategic Consulting & Brand Stewardship
    • Deliver strategic guidance backed by industry trends and insights to help clients meet their marketing objectives.
    • Ensure all campaigns are on-brand and aligned with the client's voice, positioning, and market narrative.
    • Recommend new formats, channels, or content opportunities based on platform innovation and market shifts.
  • Performance Monitoring & Reporting
    • Monitor campaign KPIs and performance metrics using tools like Google Analytics, Meta Suite, and internal dashboards.
    • Analyze results to deliver actionable insights and clear next steps to improve campaign outcomes.
    • Lead client reporting meetings and present performance reviews, learnings, and forward-looking strategies.
  • Revenue Growth & Account Expansion
    • Identify upsell and cross-sell opportunities within existing accounts—introducing new services or retainer scopes.
    • Collaborate with the new business team to pitch ideas and renew or expand contracts.
    • Play a key role in driving account revenue and contributing to overall agency growth.
  • Team Collaboration & Leadership
    • Be the internal voice of the client—aligning teams and managing expectations across departments.
    • Mentor junior account executives or interns, sharing best practices and leadership guidance.
    • Drive internal brainstorming sessions to enhance campaign quality and originality.
  • Crisis Management & Problem Solving
    • Tackle challenges head-on—whether it's a tight deadline, a shifting brief, or a difficult client conversation.
    • Maintain professionalism under pressure, offering quick solutions and managing escalation efficiently.
    • Stay adaptable and proactive in a dynamic, fast-paced environment.

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