Automobile Service Expert

5 days ago


Agra, Uttar Pradesh, India 2coms Full time
Our Client is a leading Indian multinational ridesharing company with a strong presence in multiple business sectors.

About the Role:

We are seeking a highly skilled Automobile Service Champion to join our team. As a Service Champion, you will be responsible for delivering exceptional customer service and ensuring that our customers' vehicles are repaired to the highest standards.

Key Responsibilities:
  • Customer Handling: Greet customers with a smile, verify service requests, and capture VOCs to ensure a positive customer experience.
  • Diagnosis: Analyze and diagnose scooter issues to identify required repairs and update the WMS system.
  • System Handling: Track customer complaints, operate the Workshop Management System, and update operational status in CRM and WMS systems.
  • Technical Repairs: Perform high-quality repairs, replace parts as needed, and stay up-to-date with OLA technical curricula.
  • Process and Operational: Adhere to process standards, ensure bay cleanliness, and handle invoicing and payment collections.
  • Parts Operation: Audit inventory, perform GRN, and maintain inventory at the Experience Centre.
  • Safety and Compliance: Wear uniform and protective gear, handle tools safely, and ensure fire-fighting equipment is in place.


Requirements:
  • Only male candidates.
  • Minimum qualification: 12th diploma/graduation/post-graduation (NO ITI).
  • Minimum experience: 1 year in the automobile industry in the service sector.


Benefits:Up to 2.64lpa CTC including PF, ESIC.

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