Automobile Service Expert
5 days ago
About the Role:
We are seeking a highly skilled Automobile Service Champion to join our team. As a Service Champion, you will be responsible for delivering exceptional customer service and ensuring that our customers' vehicles are repaired to the highest standards.
Key Responsibilities:
- Customer Handling: Greet customers with a smile, verify service requests, and capture VOCs to ensure a positive customer experience.
- Diagnosis: Analyze and diagnose scooter issues to identify required repairs and update the WMS system.
- System Handling: Track customer complaints, operate the Workshop Management System, and update operational status in CRM and WMS systems.
- Technical Repairs: Perform high-quality repairs, replace parts as needed, and stay up-to-date with OLA technical curricula.
- Process and Operational: Adhere to process standards, ensure bay cleanliness, and handle invoicing and payment collections.
- Parts Operation: Audit inventory, perform GRN, and maintain inventory at the Experience Centre.
- Safety and Compliance: Wear uniform and protective gear, handle tools safely, and ensure fire-fighting equipment is in place.
Requirements:
- Only male candidates.
- Minimum qualification: 12th diploma/graduation/post-graduation (NO ITI).
- Minimum experience: 1 year in the automobile industry in the service sector.
Benefits:Up to 2.64lpa CTC including PF, ESIC.
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