Automobile Service Expert
3 weeks ago
We are seeking a skilled Automobile Service Champion to join our team at 2coms. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the highest level of vehicle maintenance and repair.
Key Responsibilities:
Customer Handling: Receive customers with a smile, greet them with politeness and professionalism, verify service requests, and capture VOC of the customer.
Diagnosis: Analyze and diagnose the scooter to identify the number and type of repairs applicable, update the diagnosis report in the WMS, and perform repairs and final inspection on the vehicle.
System Handling: Track customer complaints in Zendesk, update the system on a live basis, operate the Workshop Management System, and ensure 100% adherence.
Technical Repairs: Be fully equipped with knowledge on OLAScooter, able to repair/replace all parts of the scooter, and ensure you are updated on OLA technical curricular news bulletin on EV.
Process and Operational: Process adherence at Experience Centre, ensure bays are clearly marked for Vehicle/Scooters, and ensure bays are free from any foreign materials and fit for serviceability.
Parts Operation: Audit the inventory, ensure system and physical inventory is the same, perform GRN, and maintain Inventory at Experience Centre.
Safety and Compliance: Wear uniform and protective gear while repairing scooter, use protective gear and proper handling of Tool Kits while repairing scooter, and ensure fire fighting equipments are in place to ensure fire handling.
Requirements:
Only male candidate.
Min qualification: 12th diploma/ graduation/post graduation (NO ITI).
Min experience: 1 year in an automobile industry in service sector.
Benefits:
Up to 2.64lpa CTC including PFESIC
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