Strategic Account Development Manager

1 day ago


Bengaluru, Karnataka, India ASSPL - Karnataka - B56 Full time
Job Summary

We are seeking a skilled Strategic Account Development Manager to join our team at ASSPL - Karnataka - B56. As a Key Account Growth Specialist, you will be responsible for managing and building customer relationships to drive business growth and customer satisfaction.

Main Responsibilities

• Own end-to-end responsibility of providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply

• Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact

• Root cause defects to understand underlying causes, and design inputs to address root causes for these defects

• Based on insights into performance and relative prioritization of defects publish a corrective action plan at the right frequency with service partners

• Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future

• Define and own success metrics for the program

Requirements

- 2+ years of sales or account management experience
- 2+ years of digital advertising and client-facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

Preferred Qualifications

- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

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