
Production Support Specialist
1 day ago
Job Description:
We seek a seasoned technical support specialist to join our Investment Banking team. The ideal candidate will have a proven track record of delivering excellent application monitoring, incident response, and troubleshooting services in fast-paced environments.
- As a primary contact for application monitoring, incident response, and troubleshooting, you will be responsible for promptly responding to system alerts, user-reported issues, and analyzing incidents to determine their root causes.
- Additionally, you will maintain accurate records of incidents, solutions, and changes in the production environment, creating and updating support documentation, knowledge base articles, and standard operating procedures (SOPs).
Change Management and Release Support:
- You will assist in planning and executing application releases and updates, ensuring adherence to change management processes and policies.
- In this role, you will conduct impact assessments for proposed changes to production systems, collaborating with cross-functional teams to ensure seamless implementation.
Requirements:
- Bachelor's degree in computer science or a related field.
- 8+ years of experience in supporting business applications with expertise in AWS.
- Proven experience in similar roles providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle, ITIL processes, and programming languages like Shell and Python.
- Experience with database technologies, ticketing systems like Jira, and Unix/Linux environments.
- Excellent communication skills to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively in fast-paced environments.
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