
Senior Enterprise Workflow Specialist
13 hours ago
About a global leader in enterprise workflow solutions
We provide software to transform best practices into smarter workflows and operational efficiencies.
Job Summary: Senior Business Applications Administrator
A dedicated individual with 5–8 years of experience in SaaS systems administration or customer success operations is required. The ideal candidate will own and optimize key business platforms for Customer Success.
Key Responsibilities:
- Ensure secure access, accurate data, and optimized workflows.
- Translate business needs into platform roadmaps that drive adoption and process efficiency.
- Automate and integrate systems to reduce manual work and improve accuracy.
- Enable teams to confidently use tools to improve customer outcomes.
- Maintain system health to ensure reliability, performance, and compliance.
Required Skills and Qualifications:
- 5–8 years in SaaS systems administration or customer success operations.
- Expertise in Salesforce Service Cloud and/or Planhat.
- Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
- Experience building and executing roadmaps.
- Strong automation, workflow, and data management skills.
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