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Team Leader

1 month ago

Chennai, Tamil Nadu, India NielsenIQ Full time

About NielsenIQ

NielsenIQ is a global leader in consumer intelligence, delivering unparalleled insights into consumer buying behavior and driving growth for businesses worldwide.

Job Description

We are seeking a highly skilled Team Leader to join our operations team. As a key member of our team, you will be responsible for leading a team of Data Processing Analysts and driving the operational design and delivery of our client offering.

Key Responsibilities

  • Act as the main point of contact for client database operational queries and ensure overall quality performance monitoring, reporting, and analysis.
  • Work closely with other Operations Functions' leads within the country to manage projects and deliver on clients' commitments.
  • Participate in quality improvement plans, such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities, and Operational Excellence programs.
  • Manage close links with Enablement team/leads to identify focus areas and ensure quality/delivery standards are achieved.
  • Represent the operations function in discussions with other NOC and market stakeholders.

Team Management

  • Plan and control resource allocation to optimize the operations service to clients and highlight any resource issues.
  • Coach and develop the team, monitor individual performances, and promote engagement within the team.
  • Act as an escalation point for the team and review and assess team KPIs periodically.

Qualifications

  • Bachelor's or Master's Degree.
  • Minimum 8+ years of experience required.
  • Strong communication and stakeholder management skills.
  • Process-driven mindset.

About NielsenIQ

NielsenIQ is committed to reflecting the diversity of our clients, communities, and markets within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.

Our Benefits

  • Flexible working environment.
  • Volunteer time off.
  • LinkedIn Learning.
  • Employee-Assistance-Program (EAP).

Join NielsenIQ

As a global leader in consumer intelligence, we offer a dynamic and inclusive work environment that fosters growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.