High-Performance Quality Executive

3 days ago

Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 90,00,000 - ₹ 1,20,00,000

Quality Assurance Specialist

We are seeking a highly skilled Quality Assurance Specialist to join our team.

This individual will be responsible for ensuring the highest standards of quality control and management in customer relationship management processes. They will conduct quality audits, analyze CRM data, collaborate with cross-functional teams to implement continuous improvement methods, track and report on key quality metrics, and maintain effective communication with stakeholders to ensure customer satisfaction and adherence to quality standards.

  • Monitor and evaluate inbound/outbound sales calls and processes.
  • Ensure compliance with quality and sales guidelines.
  • Identify training needs and recommend process improvements.
  • Provide constructive feedback and coaching to sales agents.
  • Prepare daily/weekly/monthly quality reports and audits.
  • Collaborate with team leaders and trainers to enhance agent performance.
  • Ensure customer satisfaction benchmarks are consistently met.

Requirements:

  • Strong analytical skills with attention to detail and problem-solving abilities.
  • Excellent communication and interpersonal skills to collaborate with sales teams and management.
  • Proficiency in quality monitoring tools, CRM systems, and MS Office (Excel, PowerPoint, Word).
  • Bachelor's degree in Business Administration, Quality Management, or a related field.
  • Previous experience in a similar role within the real estate or community development industry is a plus.

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