Financial Claims Handler
1 day ago
We are seeking a highly skilled Debt Recovery Specialist to join our team.
The successful candidate will be responsible for driving recoveries on overdue loans by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.
- Contact delinquent customers via calls to follow up on overdue payments.
- Manage loan portfolios across DPD buckets.
- Offer closure, settlement, or restructuring options aligned with internal policies.
- Maintain calling discipline and track PTPs, callbacks, and payments.
- Ensure RBI and internal compliance standards are met in customer communication and data handling.
- Maintain a high standard of customer experience through professional, respectful communication.
Required qualifications include 1–3 years of experience in debt recovery or collections, preferably in Personal Loans, Business Loans, or Auto loans. Prior experience in tele-calling or collections call centers is essential.
- Prior experience in debt recovery or collections.
- Fluency in Hindi and English.
- Excellent negotiation, persuasion, and conflict-resolution skills.
This role requires strong problem-solving skills, ability to remain calm under pressure, consistent performance, and high level of integrity, empathy, and ownership.
- Customer-first approach.
- Problem-solving skills.
- Ability to remain calm under pressure.
- Consistent performance.
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