Customer Experience Advocate

4 weeks ago


Vellore, Tamil Nadu, India Genpact Full time
About the Role
Are you passionate about delivering exceptional customer experiences? We are seeking a highly skilled Customer Service Representative to join our team in Noida. In this role, you will be responsible for converting customers into loyal advocates by providing top-notch support and solutions.

Key Responsibilities:
• Communicate effectively with customers through phone, email, and chat
• Provide accurate and informative responses to customer inquiries about products, pricing, and availability
• Collaborate with internal departments to meet customer needs
• Manage data entry across various platforms

Requirements:
• At least 1-3 years of relevant work experience
• Excellent communication skills, both verbal and written
• Ability to multitask, prioritize tasks, and manage time effectively

What You'll Get:
A competitive estimated salary of ₹8-12 lakhs per annum, rotational shift schedule, and opportunities for growth and development in a dynamic environment.

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