
Technology Channel Support Specialist
4 days ago
Job Opportunity:
">- Work Location: #1, Ramakrishna Street, Kences Towers, 7th floor, North Usman Road, T Nagar, Chennai
">Necessary Language Skills:">
- English
- Tamil
- Hindi
">Qualifications and Experience:">
- Any degree
- 2 to 3 years of experience
">Key Responsibilities:">
- To provide voice, chat, and email support to all franchisees
- Provide training of the software application to franchisees and internal teams
- Maintain a support tracker of all the support handled on a daily basis
- Take regular feedback from franchisees on support and application
- Escalate bugs and technical issues to the software vendor and get them fixed
- Prepare SOP manuals for the usage of the application and for franchisees to be supported - average support per day will be 30 to 40 (highest)
">Requirements:">
- Good communication skills
- Fluency in Hindi
- Ability to handle franchise queries
- Occasional traveling - Pan India - 3 to 4 times per year
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