Technology Channel Support Specialist

4 days ago


Chennai, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Opportunity:

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  • Work Location: #1, Ramakrishna Street, Kences Towers, 7th floor, North Usman Road, T Nagar, Chennai
"]">

 

">Necessary Language Skills:">
  • English
  • Tamil
  • Hindi
"]">

 

">Qualifications and Experience:">
  • Any degree
  • 2 to 3 years of experience
"]">

 

">Key Responsibilities:">
  1. To provide voice, chat, and email support to all franchisees
  2. Provide training of the software application to franchisees and internal teams
  3. Maintain a support tracker of all the support handled on a daily basis
  4. Take regular feedback from franchisees on support and application
  5. Escalate bugs and technical issues to the software vendor and get them fixed
  6. Prepare SOP manuals for the usage of the application and for franchisees to be supported - average support per day will be 30 to 40 (highest)
"]">
">Requirements:">
  • Good communication skills
  • Fluency in Hindi
  • Ability to handle franchise queries
  • Occasional traveling - Pan India - 3 to 4 times per year
"]">

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