Technical Operations Leadership Role
1 week ago
This is an exciting opportunity to lead a team of Support Engineers in AWS India, driving customer satisfaction and technical excellence. As a seasoned Operations or Support Manager, you will be responsible for managing day-to-day operations, ensuring SLA commitments are met, and overseeing personnel management.
About the RoleApart from working on a broad spectrum of technical issues, this leader may also coach/mentor new hires, develop internal and external facing contents, deliver trainings, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
Key Responsibilities- Manage the day-to-day operations of the shift, ensuring the team in India is staffed and SLA commitments are met.
- Drive personnel management ensuring the engineers have what they need to provide best-in-class support.
- Participate in Hiring Process to hire and build/grow team of Support Engineers in India.
- Influence Sr. Support Engineers and development teams to improve the customer support experience.
- Propose, drive, and implement initiatives within the support organization to maximize the customer support experience.
Our Engineers are also the \
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