IT Operations Manager

2 weeks ago

Bengaluru, Karnataka, India Zycus Full time
Job Description

As the IT Operations Manager at Zycus, you will lead a team of IT support staff who provide 24/7 IT support and manage IT operations. Your key responsibilities will include Office 365 L3 administration and inventory management. You will serve as the L3 escalation point for all incidents, prioritizing tickets and implementing new technology to enhance the productivity of the IT staff.

About the Role
  • Provide direct leadership to 10+ staff members located in Mumbai, Bangalore, and Pune while serving as a role model and mentor to the IT staff performing IT Operations 24/7.
  • Manage all service requests, incidents, and problems through ticket portal.
  • Be the L3 escalation point for all requests and incidents and personally responsible for managing and coordinating urgent and complicated support issues.
  • Determine the root cause of incidents and implement corrective and preventive action and communicate appropriately to internal customers.
  • Continuously improve and automate repeated processes/IT Support.
  • Recommend and implement new technology that improves productivity of both IT staff and end-users.
  • Analyze business requirements and drive collaboration with other IT Leaders to drive technical solutions for those requirements.
  • Manage the process for communicating outage/emergency activities to the organization.
  • Provide monthly, quarterly, and on-demand reporting on IT operational metrics.
  • Provide vendor and consultant analysis and recommendations as required.
  • Manage vendor relationships to establish high levels of service delivery across all IT Operations.
  • Procure IT assets as per standard norms and guidelines provided by the organization.
  • Manage global software licenses (from OS to apps) to ensure high levels of compliance and cost efficiency.
  • Establish and define appropriate hardware asset tracking systems, tools, and processes.
  • Manage and escalate to ISP and other services with adherence to SLA.
  • Implement and manage all IT security recommendations provided by InfoSec team.
  • Manage IT Documentation and records against compliance and Information security audits.
  • Prepare MIS and provide data for IT Budget (Capex/Opx).
  • Recommend and advise on team structure and hiring.
  • Manage Windows Active Directory/Azure AD, Intune, SharePoint would be an added advantage.
Requirements
  • 8-10 years of experience in IT Support in a Technology company and should have at least 3-4 years of experience in a managerial position.
  • Strong knowledge of Office 365 L3 Administration, Desktop, Laptop, Assets/Inventory management Wi-Fi, network, printer, endpoint security – such as AV, DLP & hardening the OS.
  • Excellent knowledge of technical management, information analysis, and computer hardware/software systems.
  • Hands-on experience with computer networks, network administration, and network installation.
  • Very good at people management.
  • Bachelor in Computer Science or similar field.
Why Join Zycus?
  • We are a Cloud SaaS Company and our products are created using the latest technologies like ML and AI.
  • Zycus is recognized by Gartner as a Leader in Procurement Software Suites.
  • We allow our employees to shift careers and move to different roles and functions within the organization.
  • You get to work and deal with our global customers.
  • At Zycus, we give you the environment to create an impact on the product and transform your ideas into reality.

  • Strategic HR Consultant for Global Operations

    3 weeks ago

    Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

    **About the Role**We are seeking a skilled Sr. Consultant-HR Shared Services to join our team at Wipro Digital Operations and Platforms in Bangalore.Salary: ₹20-35 Lakhs per annum, based on experience and qualifications.Job Overview:** As a key member of our HR Shared Services team, you will be responsible for providing expert-level support for global HR...

  • Learning Management System Specialist

    2 days ago

    Bengaluru, Karnataka, India Wipro Digital Operations and Platforms Full time

    We are looking for an exceptional Learning Management System Specialist to join our team in Bangalore. With a strong focus on delivering high-quality training and support, this role is ideal for those passionate about education and technology.About the RoleThis position involves deploying WBT courses to the LMS, obtaining signoff, and performing various...

  • Senior IT Infrastructure Manager

    1 day ago

    Bengaluru, Karnataka, India IT AISA Full time

    We are seeking a seasoned Senior IT Infrastructure Manager to lead our team at IT AISA.Job DescriptionThe ideal candidate will have extensive experience in managing technical operations, providing expert-level support, and overseeing a team of technicians. Key responsibilities include:Providing advanced-level technical support to teams and...

  • Financial Operations Specialist

    1 month ago

    Bengaluru, Karnataka, India PRODAT IT SOLUTIONS Full time

    Job DescriptionWe're seeking a highly skilled Financial Operations Specialist to join our team at PRODAT IT SOLUTIONS. The ideal candidate will have 2-3 years of experience in bookkeeping and accounting, with strong knowledge in bookkeeping.Key Responsibilities:Manage account payables and receivables efficientlyPerform bank and vendor reconciliationsPrepare...

  • Financial Expert for Financial Operations

    6 days ago

    Bengaluru, Karnataka, India Pragathi It Ads Full time

    Company OverviewPragathi IT Ads is a comprehensive solutions provider offering integrated services to support business growth. Leveraging the expertise of in-house professionals, including Chartered Accountants, Legal Experts, Business Strategists, Branding Specialists, Creative Designers, IT Professionals, and Digital Marketing Experts, the company is...

  • Chief Operations Coordinator

    3 weeks ago

    Bengaluru, Karnataka, India Vedha IT Infra Full time

    Vedha IT Infra is a leading technology consulting, services, and business process outsourcing organization.We envision and instigate the adoption of flexible business practices that enable our client companies to operate more efficiently and produce more value.Our team brings invaluable insights and expertise into their areas of expertise.Our...

  • Talent Acquisition and HR Operations Specialist

    1 week ago

    Bengaluru, Karnataka, India MS IT PARK Full time

    About MS IT PARKWe are a cutting-edge technology company seeking a dynamic Human Resources Executive to join our team. This role is crucial in driving talent acquisition, managing HR operations, and fostering a positive workplace culture.Job DescriptionKey Responsibilities:Recruitment & Talent Acquisition: Execute end-to-end recruitment processes for...

  • IT Operations Manager

    1 month ago

    Bengaluru, Karnataka, India Zycus Full time

    At Zycus, we are seeking a skilled IT Operations Manager to lead our IT support staff in delivering exceptional service to our global customers. As a key member of our IT team, you will be responsible for managing our IT infrastructure, overseeing day-to-day operations, and ensuring seamless communication with internal stakeholders. Key Responsibilities: IT...

  • Dynamic Finance and Operations Specialist

    3 weeks ago

    Bengaluru, Karnataka, India SMARTWORK IT SERVICES Full time

    Job Title: Dynamic Finance and Operations SpecialistCompany OverviewSMARTWORK IT SERVICES is a leading provider of innovative technology solutions, empowering businesses to drive digital transformation. We are seeking an experienced AX Functional Consultant to join our team.Estimated Salary₹ 18,00,000 - ₹ 25,00,000 per annum, depending on experience.Job...

  • Operations Manager

    3 weeks ago

    Bengaluru, Karnataka, India Jineshwar Malleable and Alloys Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to lead our dispatch team at Jineshwar Malleable and Alloys. This role requires a strong leader who can oversee daily operations, manage workflow, and ensure efficient service delivery.About the Role:Manage a team of dispatchers, providing guidance and support to ensure seamless...

  • Operations Manager

    3 weeks ago

    Bengaluru, Karnataka, India Mygate Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to oversee the end-to-end processes in supply chain, logistics, and service operations. The ideal candidate will have a proven track record of handling inventory, order tracking, quality control, and team management.Key Responsibilities:Team Management: Manage a team of 8 service...

  • Operations Manager

    3 weeks ago

    Bengaluru, Karnataka, India SmartQ Full time

    About SmartQWe are a cutting-edge technology company that streamlines cafeteria operations across the globe. Our team is passionate about making a real difference in the lives of our clients and their customers.Job DescriptionWe are seeking a highly skilled Senior Operations Executive to join our team. As a key member of our operations team, you will be...

  • Operational Manager

    1 month ago

    Bengaluru, Karnataka, India emerson Full time

    About the Role:We are seeking an experienced Operational Manager to join our team at Emerson. As a key member of our global operations team, you will be responsible for managing daily office activities, warehouse management, and inventory control.Key Responsibilities:Manage material ordering and inventory levels to meet business needs.Coordinate with...

  • IT Operations Manager

    1 week ago

    Bengaluru, Karnataka, India Alstom Full time

    Job OverviewWe are seeking an experienced IT Operations Manager to join our team at Alstom. The successful candidate will be responsible for leading and managing the operations of our application portfolio, ensuring seamless service delivery and high-quality performance.Key ResponsibilitiesApplication Portfolio Management: Periodically review the state of...

  • Operations Manager

    1 month ago

    Bengaluru, Karnataka, India Teleradiology Solutions Full time

    **Job Title: Operations Manager**At Teleradiology Solutions, we are seeking an experienced Operations Manager to join our team.The successful candidate will be responsible for enabling Radiologists and supporting staff to focus on operational needs, resulting in quality service.The ideal candidate will have 15 years of experience and possess excellent...

  • Operations Manager

    3 weeks ago

    Bengaluru, Karnataka, India WELLS FARGO BANK Full time

    About the RoleWe are seeking a skilled and experienced Operations Manager to join our team at Wells Fargo Bank. This is a unique opportunity to work in a dynamic environment and contribute to the success of our operations group.

  • Operations Manager

    1 week ago

    Bengaluru, Karnataka, India ASSPL - Karnataka Full time

    About ASSPL - KarnatakaASSPL - Karnataka is a leading provider of innovative solutions in the logistics industry. With a strong focus on customer satisfaction and operational excellence, we strive to be the most customer-centric company on earth.Salary InformationThe estimated salary for this role is ₹18 lakhs - ₹22 lakhs per annum, based on location and...

  • IT Operations Manager

    4 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Are you passionate about IT service management in a dynamic international environment?We are looking for an experienced IT Operations Manager to join our Global IT Operations (GITO) team at Novo Nordisk, supporting end-user support services for 20+ countries across APAC.About the RoleYou will manage and oversee IT support provided by the Global Service Desk...

  • Operations Manager

    1 week ago

    Bengaluru, Karnataka, India Northern Trust Corporation Full time

    About Northern Trust:">Northern Trust is a leading financial institution that has been providing innovative services and guidance to individuals, families, and institutions for over 130 years.With a strong commitment to service, expertise, and integrity, we have established ourselves as a trusted partner in the financial industry.Our team of professionals...

  • Operational Risk Manager

    3 weeks ago

    Bengaluru, Karnataka, India Ujjivan Small Finance Bank Full time

    Job Title: Lead-Operational RiskJob Summary:We are seeking an experienced Operational Risk Manager to join our team at Ujjivan Small Finance Bank. The successful candidate will be responsible for implementing the operational risk framework, supervising its effective implementation across the Bank, and ensuring that the Bank's objectives and goals are not...