Career Growth Opportunities in Banking and Finance

2 days ago

Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Customer Support Roles Available

About the Role

We are seeking talented Customer Support Executives to join our team. As a Customer Support Executive, you will provide exceptional service and build a rewarding career in the banking and financial services sector.

Key Responsibilities:
  1. Provide outstanding customer service over the phone for banking and financial services.
  2. Handle a high volume of inbound and outbound calls, addressing customer inquiries, concerns, and account-related questions.
  3. Efficiently and accurately resolve customer issues, ensuring a positive and professional experience.
  4. Maintain detailed and accurate records of customer interactions and transactions.
  5. Collaborate with team members to achieve service level agreements and departmental goals.

Alternate Responsibilities:

  1. Provide exceptional customer service through written channels, including email and live chat.
  2. Respond to customer inquiries and service requests in a clear, concise, and professional manner.
  3. Investigate and resolve customer issues related to accounts, transactions, and other services.
  4. Ensure timely and accurate resolution of all customer communications.
  5. Work collaboratively with the team to maintain high service standards and enhance customer satisfaction.
Requirements
  • 0-2 years of experience in customer support, with a preference for candidates from the banking or financial services industry.
  • Excellent communication skills in English, both verbal and written.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to work in a fast-paced, target-driven environment.
  • Willingness to work in a work-from-office setting with rotational shifts.
Benefits
  • A competitive salary and a clear path for career growth in the banking and financial services industry.
  • Comprehensive training to make you a service expert.
  • A vibrant and supportive work culture.

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