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1 day ago
We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for monitoring server parameters, reporting performance issues, and resolving technical errors.
- Key Responsibilities:
- Monitoring and Reporting: Monitor vital server parameters on a regular schedule and report any performance issues beyond thresholds to the relevant teams.
- Scheduled Tasks: Ensure that scheduled tasks are completed successfully. Rerun tasks in case of failures.
- Technical Errors: Report technical errors to higher-level teams for resolution.
- Email and Ticketing: Monitor email, Teams channels, and ticketing systems for new items/tickets and provide initial responses.
- Required Skills:
- Candidate Profile:
- Customer Experience: More than 3+ years of experience in customer-facing roles.
- L1 Level Support: At least 3 years of experience in managing application or infrastructure support at the L1 level.
- IAM System Knowledge: Familiarity with SailPoint or IAM system concepts is beneficial.
- Communication Skills: Strong written and verbal communication skills.
- Technical Background: A technical background in Java, Scripting is an added advantage.
- Work Experience:
- At least 3-5 Years of Work Experience
- Candidate Profile:
The ideal candidate should have excellent problem-solving skills, strong attention to detail, and the ability to work well under pressure.
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