Customer Service Expert

2 weeks ago


Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 5,00,000 - ₹ 10,00,000
About This Role

The ideal candidate is a people person who enjoys proactively solving issues. You will be responsible for converting customers into passionate advocates by providing exceptional service, showcasing your expertise and building strong relationships with customers.

Responsibilities:
  • You will communicate with customers via phone and chat to address their queries and concerns in a timely and professional manner.
  • Provide knowledgeable answers to questions about products, pricing, and availability, demonstrating your product knowledge.
  • Collaborate with internal departments to meet customer needs and ensure seamless experiences by working efficiently and effectively.
  • Manage data entry in various platforms, maintaining accuracy and attention to detail while meeting deadlines.
Qualifications:
  • A minimum of 1+ years' relevant work experience, preferably in customer-facing roles, with a proven track record of delivering excellent results.
  • Exceptional verbal, written, and interpersonal skills, allowing you to build strong relationships with customers and communicate effectively.
  • The ability to multitask, organize, and prioritize work effectively, ensuring tasks are completed efficiently and to a high standard while minimizing errors.


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