IT Service Management Expert

Job DescriptionWe are seeking a highly skilled and experienced Appian Technical Lead to spearhead the design, development, and implementation of Appian-based business process management (BPM) solutions. As a key member of our technology team, you will guide the architecture and delivery of scalable, high-performance applications while mentoring developers...

Job DescriptionKey Responsibilities:- Facilitate comprehensive process and communication skills training for new hires, focusing on chat, email, and voice customer service channels.- Provide hands-on floor support and coaching to agents during their initial live sessions, ensuring smooth transition and confidence.- Conduct regular assessments and knowledge...

Job Description- Manage team and ensure quality and productivity targets are met- Preferred knowledge of the UK insurance industry- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements- Provide coaching and feedback to team members to enable them to improve their performance.- Assist new hires...

Job DescriptionJob DescriptionPosition Title, Responsibility LevelAdvisor - Motor ClaimsFunctionOperations, ExecutiveReports toAssistant Manager - OperationsPermanent/ TemporaryPermanentSpan of ControlNALocationNoida/Pune - SEZBasic FunctionThis is a complexity level 3 Voice process. The role primarily involves logging claims on behalf of customers -...

Job DescriptionEssential FunctionsEnsure that calls are handled as per standard and defined proceduresEnsure that assigned customer satisfaction, lead generation and efficiency goals are metEnsure that the quality of customer / third-party interactions is in compliance with pre-defined parametersEnsure that all protocols are followed for ensuring that the...

Job Title: Financial Services ExpertWe are seeking a highly skilled Financial Services Expert to guide the successful implementation of a Digital Wealth platform.The ideal candidate will act as the primary domain expert for wealth management, private banking, and digital advisory. They will interpret and validate business requirements across modules...

Job DescriptionAbout the RoleWe are seeking a technically proficient Risk Modeling Analyst to develop and implement advanced risk models for our banking practice. The ideal candidate will combine traditional risk modeling expertise with machine learning to enhance our analytical capabilities.Key Responsibilities- Develop and validate risk models...

Gain a comprehensive understanding of client requirements and provide realistic leadtimes.Collaborate seamlessly with clients, becoming an integral extension of their teams.Innovate and create reusable templates and best practices. Required Candidate profile1-4 years of experience in Managed Services or platform administration within an ITorganization for a...

Customer Service Expert RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on delivering exceptional customer service.

Company DescriptionAt UrjaNXT, we are a leading manufacturer and service provider of high-quality electrical control panels, specializing in customized power distribution solutions for industrial, commercial, and residential applications. With a strong focus on efficiency, reliability, and innovation, we deliver cutting-edge electrical systems that meet the...