Senior Collaboration Infrastructure Specialist

Collaboration and Solution Expertise

• The ideal candidate will be responsible for managing, maintaining, and enhancing Office 365 infrastructure and associated operational services in close collaboration with the Global engineering team.
• Key responsibilities include ensuring designed solutions meet functional and non-functional requirements, collaborating with Solution Engineering to improve quality of developments, scripts delivery/releases pipeline efficiency, and technological development by integrating latest innovations into automation systems.

Core Responsibilities:

• Develop standards, security procedures, and controls to ensure integrity of Office 365/Exchange systems.
• Maintain environment health, minimize disruptions to mail-flow through proactive management and monitoring.
• Assist in researching and deploying new applications, deploying advanced Microsoft 365 Services including Enterprise and Mobility.
• Provide guidance as Senior staff member of the team, assist in managing Support Services and related deliverables.
• Excellent decision making and critical-thinking skills are essential.
• Good organizational and communication skills are required.
• Meet deadlines with Projects and Assignments, learn and support new technologies, train others.
• Be the code expert and technical reference of the team, propose new script solutions.
• Identify opportunities to innovate, extend and enhance engineering activities everywhere possible.
• Maintain scripts and automation platform in working order or quickly restore it.
• Work closely with partners and internal teams to ensure platform meets security, SLA and performance requirements.
• Write, update and use documentation.
• Debug complex problems and create solid solutions.
• Sponsor good software development practices.
• Continuously test resiliency of scripts and infrastructures under various error conditions.

Essential Skills and Qualifications:

• 4+ years experience in design and project implementation using enterprise systems management tools.
• Strong knowledge across Microsoft PowerShell, PowerBI, PowerAutomate, Microsoft O365 Tenant Administration Portal, Exchange Online, SharePoint, One Drive for Business, Teams, Yammer.
• 2+ years experience with Microsoft PowerShell.
• Requires experience in solution engineering, design, planning, monitoring, system security, system upgrades, and enterprise backup and recovery.
• Well-versed about best ways to technically manage and maintain O365 environments.
• Experience in deploying Office 365 on Win 10 and above across an enterprise.
• Design and deployment of Microsoft cloud technologies.
• Proven track record of automating, deploying, and maintaining enterprise level solution environments on secure 0365 platforms.
• Good development experience in MS Power Suite, Gitlab, Jenkins, and application platform deployment automation.
• Assist with Scrum Team estimation of stories and sizing of effort.
• Establish, grow and drive strategic relationships with internal stakeholders.

Special Requirements:

• Possession of or working towards Microsoft Office 365 Certifications.
• ITIL V3/V4 Foundation.

Soft Skills:

• Strong Team Player.
• Ability to work in an Agile framework.
• An excellent reputation for support to end-users and leading teams.
• Energetic, highly motivated self-starter and have a positive attitude.
• Detail oriented, able to clearly communicate ideas and work as part of a team.
• Good written and verbal communication skills to co-ordinate tasks with other teams.
• Ability to multi-task and handle multiple priorities.
• Strong interpersonal skills.
• Strong attention to details.
• Ability to quickly adapt to changes.
• Enthusiastic, cooperative, and positive behavior.
• Creative, thinking outside of the box, eager to learn and truly committed to the success of the company.

Expected Achievements:

• Create and communicate the roadmap of expertise domain to stakeholders.
• Built, deployed, supported, and monitored standards and frameworks.
• Realize checking actions and capitalization of good practices.
• Build and monitor Obsolescence treatment plan of the expertise domain.
• Provide necessary assistance to project or support teams.