Customer Service Expert

4 weeks ago


Kolkata, West Bengal, India CapTalent HR Full time

We are looking for a skilled Customer Service Expert to join our team at CapTalent HR in Kolkata. The ideal candidate will have minimum 1 year of experience in BPO for Hindi with good communication skills in English.

Key Responsibilities:

  • Resolve customer queries via voice calls.
  • Have excellent verbal communication skills in English & Hindi without major MTI for Voice process.
  • Meet the mandatory criteria:
    • Min HS Passed.
    • Only Experienced can apply 1 year BPO exp.
    • No planned leave for upcoming 3 month after joining.
    • 9 hour of the day, 8 hrs. work and 1 hour break.
    • Should have a typing speed of 30WPM with 90% accuracy.

Interview Structure:

  • HR round - General check.
  • OPS round General Check.
  • Typing Test.
  • P-Map Test.
  • Versant 4.
  • Client Round Video Call.


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