Customer Service Expert with Food and Beverage Focus

2 weeks ago


Kolkata, West Bengal, India AccorHotel Full time

Key Responsibilities:

  • Deliver exceptional food and beverage service to guests by meeting and exceeding their expectations.
  • Welcome guests with a warm and professional greeting as per our standards.
  • Address any issues affecting Novotel Kolkata Hotel & Residences and report them to management.
  • Respond to customer queries and resolve issues in a timely and efficient manner to ensure satisfaction.
  • Handle guest complaints, requests, and inquiries regarding food and services.
  • Maintain seamless coordination and cooperation with all departments to ensure maximum productivity, morale, and guest service.

Remote Work: No

Employment Type: Full-time



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