Food and Beverage Service Associate

2 weeks ago


Kolkata, West Bengal, India AccorHotel Full time
Key Responsibilities:
  • Providing Food & Beverage Service: Deliver proficient and professional food and beverage service to guests, meeting and exceeding their expectations.
  • Guest Welcome: Welcome guests by greeting them according to the hotel’s standards.
  • Customer Queries: Respond to customer inquiries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Guest Complaints: Attend to guest complaints, requests, or inquiries regarding food and services.
  • Department Coordination: Establish and maintain seamless coordination and cooperation with all hotel departments to ensure maximum cooperation, productivity, morale, and guest service.
About the Role:
  • This role is a key part of the hotel’s food and beverage service team, responsible for delivering exceptional customer service and ensuring the highest standards of service quality.
  • The successful candidate will be a team player with excellent communication and interpersonal skills, able to work effectively in a fast-paced environment.
Requirements:
  • Proficient in delivering food and beverage service to high standards.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Excellent customer service skills.


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