Voice of Customer Analyst

Leading BPO in Chennai Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC UPTO 6LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews WORK FROM OFFICE Education- Graduate Experience required- 2years +...

Quality Improvement Specialist Job DescriptionThe role involves leading a BPO in Chennai, specifically focusing on voice processes. As a Quality Improvement Specialist, you will be responsible for driving continuous improvement in transaction quality and delivery.Manage claim quality and client-related KPIs effectively.Evaluate the effectiveness of TQ...

Job SummaryAs a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our voice process.Key responsibilities include managing inbound and outbound calls, tele-sales, and customer support. You will lead a team of supervisors, team leaders, and agents to meet performance targets and service level agreements.

About UsWe specialize in providing comprehensive IT solutions to businesses, ensuring their technology needs are met with efficiency and expertise.We foster an environment of innovation and commitment, delivering high-quality services that drive customer satisfaction and operational success.Job DescriptionWe're looking for a skilled engineer who can bridge...

Support SpecialistWe are seeking an exceptional support specialist to join our international voice support team.About the Role:This is a customer-facing position, requiring effective communication with clients in English.The successful candidate will provide timely and efficient solutions to customer queries, ensuring high levels of satisfaction.Key...

Job Title: Business Performance Data AnalystJob Summary:We are seeking a detail-oriented and skilled data analyst to provide advanced business performance analysis and reporting support. This role requires a blend of technical expertise and strong communication skills to deliver accurate insights and ensure exceptional customer experience.

Job Title: International Voice Support Specialist – Night ShiftAbout the Role:Update CRM and make outbound calls daily using provided leads.Verify and screen prospective customer data for accuracy.Capture additional information and assess customer interest in our products.Work closely with sales teams for lead allocation.Ensure lead quality before handing...

Job Title: Voice Process AssociateAbout the Role:We are seeking experienced professionals to support our US-based clients. The ideal candidate should have excellent English communication skills and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:Handle inbound and outbound customer calls from US...

Customer Service ExpertWe are seeking a skilled Customer Service Representative to fill this exciting role. This is an excellent opportunity for individuals who possess exceptional communication skills and a passion for delivering outstanding customer experiences. Key Responsibilities:Handle international chat and voice processes with professionalism and...

Are you a strategic thinker with expertise in data analysis? We are seeking an experienced Data Analyst to join our team.Job DescriptionWe are looking for a skilled Data Analyst to collaborate with our team and contribute to delivering actionable insights and recommendations to internal and external organizations. The ideal candidate will have experience in...