Sr Quality Analyst//International BPO//Voice Process

4 weeks ago


Ajmer, Rajasthan, India Hiresquad Resources Full time

Leading BPO in Chennai

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

CTC UPTO 6LPA

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

WORK FROM OFFICE

Education- Graduate

Experience required-

  • 2years + Experience as a Quality Analyst in International Voice Process in International BPO
  • Strongly worked on QUALITY Matrices
  • Excellent transactional quality domain knowledge
  • Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

  • Drive continuous improvement for Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs
  • Evaluate effectiveness of TQ interventions
  • Strengthen Quality management processes / framework to improve quality delivery
  • Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
  • Generate and implement out of the box ideas and Process improvement initiatives in the account
  • Drive Process control & Compliance in addition to managing the audit requirements
  • Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
  • Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at or call/WTS Up at



  • Ajmer, Rajasthan, India International Patients' Union Full time

    Company DescriptionThe International Patients' Union was formed to address challenges in healthcare accessibility, affordability, and quality. Patients, who are most affected, often have no voice in these important discussions. The organization connects patients with top doctors, policy-makers, regulators, industry leaders, and fellow patients. This...

  • TPRM Analyst

    3 weeks ago


    Ajmer, Rajasthan, India Cubical Operations LLP Full time

    Job Description: TPRM AnalystLocation: Remote (India) Shift: US Shift (Night Shift) Experience Required: 2+ Years Employment Type: Full-timeAbout the RoleWe are seeking a motivated and detail-oriented TPRM Analyst with a strong background in Third-Party Risk Management and GRC (Governance, Risk & Compliance) frameworks. The ideal candidate should have...

  • Data Analyst

    4 weeks ago


    Ajmer, Rajasthan, India Resume Mate Full time

    Job Title: Data AnalystCompany: Resume MateLocation: RemoteCompensation: 5 LPA – 9 LPACompany DescriptionResume Mate is a software development company that specializes in providing innovative software solutions to bridge the gap between legacy practices and modern technology. We believe in the power of digital transformation to revolutionize traditional...


  • Ajmer, Rajasthan, India Comptech Associates Full time

    About the Role: Role: Senior Technical Analyst – IGA Location: Remote, India Job Schedule: Remote, India Job Hours: 7am – 3pm EST Interview Process: VirtualJob description – Responsibilitieso Responsible for onboarding applicationso Should interact with the application owners, understand their system and explain the integration process/purpose and...


  • Ajmer, Rajasthan, India Optimum Solutions Pte Ltd Full time

    Business Analyst (Risk Domains)Senior Business Analyst to enhance our Risk Management capabilities within the Origination & Customer-Lifecycle stack. This strategic role will lead the transformation of complex banking policies into configurable risk modules covering credit decisioning, fraud prevention, and KYC/CDD/AML processes.You will play a critical role...

  • Data Analyst

    3 weeks ago


    Ajmer, Rajasthan, India Glidewell Dental Full time

    Essential Functions:Analyze data to discover and interpret trends, patterns, and relationshipsResponsible for the integrity of automated reportsDesign, implement and analyze controlled experiments to assess and optimize new opportunities across business channelsAnalyze and Identify best-performing customer segments to help strategize precise targeting...


  • Ajmer, Rajasthan, India Innova ESI Full time

    Role: Production Support AnalystExperience: 9+ YearsLocation: GurugramNotice: Immediate Joiners OnlyJD:Specific skills required :Should have worked in Prod support at L2 level, supporting business users directly.Hands on with SQL/Unix.Hands on with VB/Powerquery/Python.Experience on monitoring/job scheduling tool like Control-M .Well versed with basic...

  • M&E Data Analyst

    3 weeks ago


    Ajmer, Rajasthan, India Open Links Foundation Full time

    Open Links Foundation (OLF) is an IT-based non-profit organization founded by Sanjay Dalmia (IIT Delhi, IIM Ahmedabad) with a mission to strengthen the government school ecosystem and make government schools aspirational for all.OLF aims to improve quality of education in government schools by (a) supporting and motivating teachers (b) partnering with...


  • Ajmer, Rajasthan, India Skillra Technologies Full time

    Position: Quality ManagerDomain: HealthcareExperience: 8–10 YearsLocation: chennaiRole OverviewWe are seeking an experienced Quality Manager with strong expertise in healthcare quality standards, Six Sigma methodologies, and quality improvement tools. The candidate will be responsible for ensuring compliance with healthcare regulations, driving continuous...

  • Data Mining Analyst

    3 weeks ago


    Ajmer, Rajasthan, India NuvoRetail Full time

    Position: Data Mining AnalystPlease Note: Only Candidates with 2-3 years of experience should apply.This is a Delhi-based position and work from office onlyWork Location: Sector 23 Dwarka, DelhiWe are seeking a skilled Data Mining Analyst with expertise in automating data extraction processes from web platforms. The ideal candidate will be experienced in...