Front Office Executive
2 weeks ago
Position Overview: As a Front Office Executive at Fairmont Hotels & Resorts, you will be the first point of contact for our guests, ensuring exceptional service from arrival to departure.
Key Responsibilities:
- Guest Relations: Provide personalized assistance to guests, ensuring a memorable experience.
- Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.
- Front Desk Operations: Manage the front desk area, including answering phone calls and handling guest requests promptly and professionally.
- Payment Processing: Process guest payments and maintain accurate records of financial transactions.
- Room Allocation: Coordinate room assignments based on guest preferences and availability.
- Information Dissemination: Provide guests with information about hotel facilities and services.
- Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.
- Team Collaboration: Work closely with other departments to ensure seamless guest experiences.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication skills, both verbal and written, with proficiency in English.
- Excellent organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in using computer systems and hotel management software.
- Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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