Hostel Manager

We are seeking a skilled Guest Services Manager to join our team. This role involves managing front desk operations, handling guest relations, and addressing student accommodation and hostel-related concerns.

The Guest Services Manager will be responsible for ensuring smooth functioning of Building B (hostel & guest accommodation). Key responsibilities include:

• Front Desk & Guest Relations
  • Serve as the first point of contact for students, parents, visiting faculty, and external guests.
  • Manage inquiries, provide accurate information, and guide visitors appropriately.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
• Student Communication & Support
  • Act as a liaison between students and administration for hostel-related queries.
  • Address and resolve student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
• Visiting Faculty & Guest Accommodation
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
• Property & Facility Management (Building B – Hostel & Guest Accommodation)
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues (plumbing, electrical, housekeeping, etc.) and ensure timely resolution.
  • Maintain records of complaints, repairs, and service requests for Building B.
• Administrative Support
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institute events by coordinating guest arrivals and accommodation.
  • Ensure compliance with institute policies and safety standards.