Empower Technical Support Specialist

3 days ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description

We are seeking a skilled professional with experience in supporting and maintaining applications, particularly those utilizing Empower software.

Key Responsibilities
  • Troubleshoot complex technical issues related to application functionality.
  • Perform root cause analysis and implement corrective measures.
  • Provide support to end-users and address their concerns effectively.
  • Manage incident and service request processes following industry standards.
  • Collaborate with cross-functional teams to resolve technical problems.
  • Ensure effective communication and coordination with stakeholders.
  • Conduct regular system audits to ensure data integrity and security.

The ideal candidate will possess excellent communication and collaboration skills, along with the ability to perform thorough audits and root cause analysis. Adaptability to new technologies is also essential for this role.

Required Skills and Qualifications

This position requires a strong understanding of ITIL processes and methodologies. The successful candidate will have excellent problem-solving skills, analytical thinking, and the ability to work well under pressure.

Benefits

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

Others

If you are a motivated individual with a passion for technology and customer satisfaction, we encourage you to apply for this exciting opportunity.

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