
Application Support Engineer – Empower
2 days ago
Job Title: Application Support Engineer – Empower & ITIL
Job Summary
We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes . The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure smooth application performance and user satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Identify and resolve technical issues related to applications
- Troubleshoot complex technical problems with ease and efficiency
- Perform root cause analysis and implement preventive measures
Application & User Support
- Provide support to end users and address their concerns
- Support application environments including Empower and Enablon (good to have)
- Manage incident and service request processes following ITIL standards
Collaboration & Communication
- Work closely with cross-functional teams to solve problems
- Ensure effective communication and coordination with stakeholders
Monitoring & Auditing
- Conduct regular system audits to ensure data integrity and security
- Stay updated with the latest technologies and industry trends
Required Skills & Qualifications
- Experience with Empower application support
- Knowledge of ITIL processes and service management
- Strong troubleshooting skills across application and infrastructure layers
- Good to have knowledge of Enablon
- Excellent communication and collaboration skills
- Ability to perform audits and root cause analysis effectively
- Proactive in learning and adapting to new technologies
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