Application Support Engineer – Empower

3 weeks ago


Hyderabad, Telangana, India LTIMindtree Full time

Job Title: Application Support Engineer – Empower & ITIL

Job Summary

We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes . The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure smooth application performance and user satisfaction.

Key Responsibilities

Technical Support & Troubleshooting

  • Identify and resolve technical issues related to applications
  • Troubleshoot complex technical problems with ease and efficiency
  • Perform root cause analysis and implement preventive measures

Application & User Support

  • Provide support to end users and address their concerns
  • Support application environments including Empower and Enablon (good to have)
  • Manage incident and service request processes following ITIL standards

Collaboration & Communication

  • Work closely with cross-functional teams to solve problems
  • Ensure effective communication and coordination with stakeholders

Monitoring & Auditing

  • Conduct regular system audits to ensure data integrity and security
  • Stay updated with the latest technologies and industry trends

Required Skills & Qualifications

  • Experience with Empower application support
  • Knowledge of ITIL processes and service management
  • Strong troubleshooting skills across application and infrastructure layers
  • Good to have knowledge of Enablon
  • Excellent communication and collaboration skills
  • Ability to perform audits and root cause analysis effectively
  • Proactive in learning and adapting to new technologies


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