IT Infrastructure Manager

1 month ago


Navi Mumbai, Maharashtra, India Kloud Consulting Services Full time
IT Administrator Job Description

Kloud Consulting Services is seeking a skilled IT Administrator to manage our IT resources efficiently. As a key member of our team, you will be responsible for procuring, maintaining, and administering computers and office equipment across all office locations.

Key Responsibilities:
  • Procure, maintain, and administer computers and office equipment to ensure seamless operations.
  • Administer corporate software systems to ensure data security and integrity.
  • Deploy and enforce security policies and procedures to safeguard company information.
  • Provide IT support and resolve problems for colleagues in a timely and professional manner.
  • Assist with onboarding of new colleagues and provide guidance on policies and systems.
  • Suggest and implement improvements in procedures and equipment to enhance team productivity and satisfaction.
  • Maintain knowledge of IT support, help desk procedures, products, and services to provide expert assistance.
  • Manage an issues tracking system and report on issue resolution SLAs to ensure accountability.
Requirements:
  • Relevant degree or certifications in IT administration, with basic networking knowledge.
  • Excellent communication skills, both oral and written.
  • Knowledge of help desk software and remote control tools.
  • Good knowledge of Windows and MS Office administration and basic networking.
  • Excellent troubleshooting skills to resolve complex IT issues.
  • Ability to work independently and maintain customer satisfaction.
  • Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry.


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