Senior Infrastructure Manager
3 weeks ago
As a key member of our team at BirlaSoft, the Senior Infrastructure Manager will be responsible for leading the infrastructure team and managing day-to-day line activities. The successful candidate will have excellent leadership skills and be able to motivate and coach team members to achieve high levels of individual and team performance.
Responsibilities
• Work closely with the team, motivating and coaching them to achieve excellent levels of individual and team performance.
• Host regular 1-2-1s and team meetings to ensure effective communication and collaboration.
• Report to the Operations Manager and provide regular updates on team progress.
• Manage day-to-day line activities, prioritize tasks, and make risk/impact assessments within existing processes and procedures to achieve SLAs.
• Ensure training and development plans are maintained for all team members.
• Support the Operations Manager in highlighting operational risks and areas for improvement.
• Lead and inspire a team of resources to deliver excellent levels of individual and team performance and customer satisfaction.
• Escalate any appropriate problems to senior management.
• Support the Senior Manager in highlighting operational risks and areas for improvement.
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