Business Operations Specialist
3 weeks ago
Job Summary
Alt Shift India is seeking a highly skilled Business Operations Specialist to join our team. As a key member of our Operations team, you will play a crucial role in supporting our sales and marketing teams in handling and documenting customer accounts. Your primary responsibilities will include maintaining accurate and up-to-date records, responding to customer inquiries, and collaborating with management to resolve issues.
Key Responsibilities
- Support sales and marketing teams in handling and documenting customer accounts
- Receive and promptly respond to customer queries
- Document issues and resolutions
- Understand and master e-commerce logistics
- Serve as a liaison between customers and management
- Achieve daily targets and create daily reports
Requirements
- Power user of computers with ability to work on multiple applications and switch between them quickly
- Power user of Facebook as a marketing tool, specifically Facebook Groups and Facebook Messenger Group Chats
- Power user of spreadsheets and forms
- Tremendous learning attitude with ability to research and study new concepts
Remote Working Requirements
- Fast computer with audio and video capabilities
- High-speed broadband internet
- Quiet place to work and hold online video meetings
Education
Graduate in Science subjects, but not mandatory.
The ideal candidate will have a strong desire to learn new tools and techniques to automate daily tasks and increase productivity.
Minimum 2 years of experience in any field is required.
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