Business Operations Specialist

6 days ago


Lucknow, Uttar Pradesh, India Alt Shift India Full time

Job Summary

Alt Shift India is seeking a highly skilled Business Operations Specialist to join our team. As a key member of our Operations team, you will play a crucial role in supporting our sales and marketing teams in handling and documenting customer accounts. Your primary responsibilities will include maintaining accurate and up-to-date records, responding to customer inquiries, and collaborating with management to resolve issues.

Key Responsibilities

  • Support sales and marketing teams in handling and documenting customer accounts
  • Receive and promptly respond to customer queries
  • Document issues and resolutions
  • Understand and master e-commerce logistics
  • Serve as a liaison between customers and management
  • Achieve daily targets and create daily reports

Requirements
  • Power user of computers with ability to work on multiple applications and switch between them quickly
  • Power user of Facebook as a marketing tool, specifically Facebook Groups and Facebook Messenger Group Chats
  • Power user of spreadsheets and forms
  • Tremendous learning attitude with ability to research and study new concepts

Remote Working Requirements
  • Fast computer with audio and video capabilities
  • High-speed broadband internet
  • Quiet place to work and hold online video meetings

Education
Graduate in Science subjects, but not mandatory.

The ideal candidate will have a strong desire to learn new tools and techniques to automate daily tasks and increase productivity.

Minimum 2 years of experience in any field is required.

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