Experienced Guest Relations Manager

1 week ago

Bareilly, Uttar Pradesh, India beBeeGuestRelations Full time ₹ 12,00,000 - ₹ 15,00,000

Job Description

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  • Manage day-to-day operations and provide a welcoming environment for high-profile guests through various terminals.">
  • Review daily operations, identify deviations, and initiate corrective actions.">
  • Instruct the team on next steps and liaise with relevant departments.">
  • Prioritize and address escalated issues from customers, stakeholders, or team members.">
  • Communicate action plans regarding complaints to customers, stakeholders, team members, and HOD.">
  • Follow up on unresolved issues with relevant stakeholders/HOD regarding GR operations or infrastructure.">
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Key Responsibilities

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  • Plan a system for recording events and highlighting operational issues to the Team Lead.">
  • Arrange protocol services for VVIPs/VIPs.">
  • Coordinate and execute planned/unplanned events/facilitation with internal & external agencies.">
  • Manage operational continuity at KIAB.">
  • Ensure operational activities in lounges & VIP Terminal are recorded and maintained for future requirements.">
">

Administrative Function

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  • ">
  • Maintain coordination with Government Agencies, Concessioners, State Protocol Dept., MEA, Govt. of India, major industries, and industry bodies.">
  • Coordinate with high officials of State and Central Government.">
  • Represent BIAL in advance protocol coordination with BCAS, MOCA, MEA, MOD, and MHA for VVIP movements.">
  • Assist Senior Management in enhancing operational performance.">
  • Provide adequate resources to the Team as per guidelines.">
  • Coordinate with Admin for team-related activities.">
  • Coordinate contractual/procurement requirements with Operation Support by providing required information.">
">

Team Environment Management

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  • Manage team 24/7 with manpower allocation and shift roster.">
  • Identify and execute Training Needs Analysis for the GR team.">
  • Manage leave and roster in line with organizational policy and departmental metrics.">
  • Conduct regular interactions with team members, consolidate feedback, and initiate corrective action/escalation.">
  • Utilize organizational programs like R&R to motivate and recognize team performance.">
  • Complete performance appraisals, goal setting, and HR-related activities on time.">
  • Initiate resource replacement in case of resignations.">
  • Handle recruitment, induction, training, retention, and counseling as per operational requirements.">
  • Plan cultural/social team events with Operations Support.">
  • Ensure Business Continuity Plan (BCP) preparedness in case of incidents.">
  • Train team for handling emergency situations in lounges.">
"],

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