Workforce Program Manager

2 days ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title:
Workforce Program Manager - Leader of Innovation and Customer Experience

The Registration & Compliance organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned.

We are looking for a leader who is passionate about customer experience, thinks globally, and has the ability to contribute major new innovations in the industry. As a Workforce Program Manager, you will lead various projects for WFM and Ops which have a direct impact on cost, service level agreement, and success metrics.

Key Responsibilities:

  • Lead multiple projects with end-to-end service level delivery and headcount utilization
  • Provide leadership support of programs, manage cross-functional teams, and leverage existing technology
  • Communicate dependencies, partner with teams on changes or deviations to plan, and participate in wider R&C initiatives
  • Coordinate with Operations, Training, Vendors, Capacity Planning, Forecasting, and Finance teams to meet project timelines
  • Develop corrective action plans for variances in vendor operational performance and deliver results in a leadership role

Qualifications:

  • 2+ years of program or project management experience
  • Knowledge of Lean principles and DMAIC methodology, experience in MS Access and SQL, and requirement gathering skills

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We strive to create an environment where everyone can thrive and grow.

Additional Information:

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

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