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Purchase Operations Specialist

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeProcurement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Procurement Support Specialist Job Description

As a Procurement Support Specialist, you will be responsible for providing day-to-day support for procurement systems, including requisitions, purchase orders, invoicing, supplier management, and expenses. You will monitor system performance, resolve technical and functional issues in a timely manner, and work closely with procurement, finance, and IT teams to understand business requirements and translate them into system solutions.

Key Responsibilities:
  • Provide Support: Offer day-to-day assistance for procurement systems, ensuring seamless functionality and optimal performance.
  • Monitor Performance: Regularly check system performance, identifying and resolving technical and functional issues promptly.
  • Collaborate with Teams: Work closely with procurement, finance, and IT teams to comprehend business needs and develop effective system solutions.
  • Manage User Access: Oversee user access, roles, and permissions within procurement systems, guaranteeing secure and controlled access.
  • Integrate Systems: Assist in integrating procurement systems with other enterprise systems, such as ERP, SSO, middleware, ensuring smooth data exchange and efficient operations.
  • Support Upgrades: Help in system upgrades, testing, and deployment of new features or enhancements, ensuring minimal disruption to business processes.
  • Document Procedures: Create comprehensive support procedures, FAQs, and training materials for end-users, enhancing knowledge sharing and efficiency.
  • Liaise with Vendors: Communicate with procurement support and vendors for issue resolution and product updates, maintaining strong relationships and resolving queries effectively.
  • Ensure Compliance: Verify adherence to internal controls and audit requirements, guaranteeing regulatory compliance and risk mitigation.
Required Skills & Qualifications:
  • Education: Bachelor's degree in Business Administration, Computer Science, or related field.
  • Experience: 3+ years of experience in application support, preferably in procurement or supply chain systems.
  • Understanding: Strong comprehension of procurement and finance processes.
  • Ticketing Systems: Experience with ticketing systems, such as ServiceNow, Jira.
  • Integration Tools: Familiarity with integration tools, like Dell Boomi, MuleSoft, and ERP systems, including SAP, Oracle.
  • Problem-Solving & Communication: Excellent problem-solving and communication skills, enabling effective collaboration and issue resolution.
  • Independence & Priorities: Ability to work independently, manage multiple priorities, and deliver results under pressure.
Preferred Qualifications:
  • Coupa Certifications: Coupa certifications or training, enhancing expertise and career prospects.
  • SQL & Reporting: Experience with SQL, reporting tools, or data analysis, expanding skill sets and value proposition.
  • ITIL Practices: Knowledge of ITIL practices, further refining service management capabilities.