Expert IT Team Lead

4 days ago

Guntur, Andhra Pradesh, India beBeeSkill Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Executive Leadership Opportunity

The successful Executive will direct a team of IT support professionals, ensuring seamless operations and efficient service delivery.

  • Leadership:

The role involves leading and distributing the team's workload, prioritizing tasks, and ensuring timely resolution of support requests.

  • Technical Guidance:

Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.

  • Training and Development:

Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.

  • Performance Monitoring:

Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.

  • Conflict Resolution:

Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.

  • Communication:

Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.

  • Process Improvement:

Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.

  • Problem Resolution:

Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.

  • Compliance:

Ensure the team adheres to relevant industry standards.

  • Documentation:

Maintain accurate and up-to-date documentation of IT support processes and procedures.

  • Continuous Learning:

Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Key Qualifications:
  • Educational Qualification:

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