Team Lead

Job summary At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We re seeking a Team lead for our Delivery center In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan Title Team Lead Location Hyderabad Essential Functions - Training Deliver training coaching of Amazon processes products operating model and SOP to Associates Work on the ground to enable network with new product launches and partner with the operations and other teams Reporting Maintaining publishing routine reporting on the current performance business with Amazon Publish recommendations and action plans based on data Reporting the overall Network Health in the assigned territory Team Management Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring Driving team of associates for managing their targets Set proper expectations provide clear status communications and manage relationships with the associates Work with process associates station team to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency Handling day to day operational escalations and be available to round the clock to manage the issues Internal External Stake holder management Support station operations and or customer deliveries Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills Ability to communicate and explain to individuals the team what needs to be achieved for the Delivery Center Amazon to achieve its objectives Listening skills Gains input and commitment from all involved in delivering their specific part Strong Bias for great customer service Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Analytical Skills Effectively analyze and interpret information identifying validating the key facts including reviewing alternatives to determine advantages and associated risks Key job responsibilities - shift handling flexible for night shifts as per business requirement - Team management - Driving operational metrics and optimizing manpower BASIC QUALIFICATIONS - Bachelor s degree - Speak write and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - Bachelor s degree in Executive Assistant or Business Administration Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner