Strategic Client Manager

20 hours ago

Kolkata, West Bengal, India beBeeRelationship Full time ₹ 20,00,000 - ₹ 30,00,000

About this role, we're seeking a results-driven professional to manage key client relationships and drive growth in our learning services business.

Key Responsibilities:
  • Support senior leadership in developing and executing sales strategies to grow our learning service offerings to clients worldwide.
  • Engage with clients to identify unmet needs and potential service gaps that could represent new opportunities for our company.
  • Develop tailored sales materials and presentations to support upsell or renewal initiatives.
  • Lead the preparation and presentation of response documents for RFI and RFP requests, including slide decks, rate cards, and solution overviews.
  • Coordinate quarterly business review (QBR) preparations and presentations, as well as other related governance activities.
  • Analyze win/loss data and sales KPIs across the portfolio to inform continuous improvement initiatives.
  • Conduct research on client organization changes that may signal new opportunities for our company.
  • Collaborate with internal stakeholders to align our solutions with client needs.
  • Respond to routine client inquiries and escalate issues as needed.
  • Contribute to the preparation of business reviews, presentations, and reports.
  • Monitor account metrics, including SLA performance, client satisfaction, and operational KPIs.
  • Support opportunity tracking and contribute to renewal preparation and upsell coordination.
  • Maintain accurate and up-to-date internal systems and documentation.
Required Skills and Qualifications:
  • Exceptional relationship-building skills with clients and internal stakeholders.
  • Presentation and pitching skills to create a strong impression of our capabilities.
  • Clear and professional communication in both verbal and written formats.
  • Strong organizational and time-management abilities.
  • Analytical mindset with comfort working with data and reporting tools.
  • Commercial acumen to make informed decisions about opportunities.
  • Familiarity with Microsoft Office, particularly PowerPoint and Excel; experience with CRM tools is an asset.
  • Team-oriented with a customer-centric approach.
  • Attention to detail with a proactive approach to managing client needs.
  • Ability to work under direction but also take initiative on smaller tasks and projects.
  • High level of professionalism in external-facing communications.
  • Adaptability in a fast-paced, global environment.

We offer a dynamic and inclusive work environment where you can grow professionally and personally. We are committed to equal opportunities and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

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